Informativa sulle spedizioni

Shipping Policy

Order Processing

Orders are processed by our trusted European fulfillment partners. Processing times may vary depending on the product. Some handmade or made-to-order items may require additional preparation time before dispatch.

Estimated Delivery

Estimated delivery times are displayed at checkout whenever available. Delivery times begin after the order has been processed and dispatched.

Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to customs procedures, carrier disruptions, public holidays, weather conditions, or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated automatically at checkout based on the delivery address, products ordered, and fulfillment location. The applicable shipping charge will be displayed before payment is completed.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing the tracking information after your order has been dispatched. Please allow up to 48 hours for tracking updates to appear.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless expressly stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error. Once an order has entered processing or has been dispatched, we may not be able to change the address or recover the shipment.

Lost, Delayed or Damaged Shipments

If your shipment appears to be lost, significantly delayed, or arrives damaged, please contact us promptly with your order number and, where applicable, photographs of the packaging and product. We will review the issue with the fulfillment partner and assist you with the available resolution.

Split Shipments

Products may be fulfilled from different locations. If an order contains multiple products, they may arrive in separate packages and at different times.

Contact

For questions regarding shipping or an existing order, please contact us through our Contact Us page and include your order number.

Last updated: September 6, 2026