Shipping & Returns

Shipping

Each Bellayuta piece is carefully prepared and shipped by one of our European partner makers.

Shipping costs and estimated delivery times are calculated based on your destination and shown at checkout. Once your order has been dispatched, you will receive a confirmation email with tracking information.

Some handmade or made-to-order items may require an additional 3–5 business days before dispatch. If your order contains products from different makers, the items may arrive in separate packages.

Please ensure that your shipping address is complete and accurate before placing your order.

Returns

We hope you love your Bellayuta purchase. If you would like to request a return, please contact us within 30 days of delivery.

Returned items must be unused, unwashed and in their original condition. Return shipping costs are normally the customer’s responsibility unless the item arrives damaged, defective or incorrect.

Please contact us before sending anything back. Because our products may ship from different European makers, the correct return address depends on the item. Returns sent without prior authorization may not be accepted.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible and include your order number along with clear photographs of the item and packaging. We will review the issue and arrange an appropriate replacement or refund.

Refunds and Exchanges

Approved refunds are issued to the original payment method. Please allow 3–7 business days for the refund to be processed after the returned item has been received and inspected.

We do not process direct exchanges. If you would like a different size or colour, please return the original item and place a new order.

Need Help?

For questions about shipping or returns, please visit our Contact Us page. Our customer care team typically responds within 1–2 business days.